Customer Feedback
Record suggestions, complaints and customer requests, route them to the relevant teams and track their resolution processes.
Customer Service
Manage customer requests from one place.
Manage customer service processes from feedback and calls to live chat, NPS and support requests through a single platform.
Support Center
Live Tracking
Customer Requests
Open Tickets
18
Waiting for Reply
7
Resolved Today
24
#1248
Error on the login screen
Atlas Technology
#1247
Missing data in report output
Nova Group
#1246
User permission needs updating
Orion Holding
Support Features
Make customer support organized and measurable.
Bring support requests into one place, assign them across your team and follow your customer service processes from start to finish.
Ticket Management
Manage support requests centrally, organize records with tags and quickly access related processes.
Call Center Management
Record inbound and outbound calls, track customer requests and manage necessary actions from a single screen during conversations.
Live Chat
Communicate with visitors through live chat integrated into your websites and applications and manage their information centrally.
NPS and Dynamic Forms
Measure customer experience with NPS surveys and dynamic forms, track feedback and analyze results.
Multichannel Support
Bring customer interactions from phone, email, SMS and digital channels together in a shared customer history.
Support Tools
Manage customer communication from one place.
Unified Inbox
Call Management
Email Management
SMS Communication
Customer Communication History
Task & Follow-up Management
How it works
Turn every customer request into a trackable process.
Keep every step from the initial request to resolution recorded so your team can deliver faster and more consistent customer service.
Record the request
Create customer requests with subject, priority, customer and responsible user information.
Assign it to the right person
Assign requests to the relevant team or user and follow their status and actions throughout the process.
Measure the resolution process
Report response and resolution times, open requests and support workload to continuously improve service quality.
Frequently Asked Questions
Questions about Customer Service.
Find answers to common questions about DinamikCRM customer service and support management.
Yes. Open, waiting and resolved customer requests can be tracked from one central workspace together with their current status.
Yes. Support requests can be assigned to responsible users or teams and ownership can be followed throughout the process.
Yes. Requests can be prioritized according to importance and urgency so your team can respond to critical issues faster.
Yes. Previous support requests and related actions can be viewed together with the customer's history.
Yes. Created and resolved requests, response times and user-based support activities can be reported.
Try DinamikCRM
Start bringing your business processes together today.
Try DinamikCRM free for 14 days. Get started without installation and test it with your team using your real business processes.
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14-day free trial
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No credit card required
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Quick start