DinamikCRM Academy

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Discover CRM guides, training videos, frequently asked questions and product resources in one place.

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All Content CRM Fundamentals Core concepts of CRM and customer relationship management. Sales Management Leads, opportunities, proposals and sales processes. Customer Service Customer service, support and call center processes. Planning Tasks, activities and business planning processes. Integrations DinamikCRM integrations and connected systems. Training Videos Training videos to help you learn how to use DinamikCRM.

Featured Resources

Explore featured guides and resources about DinamikCRM and CRM processes.

Blog

What Are Dynamic Modules? How to Build Custom CRM Modules

Learn what Dynamic Modules are, how to build custom CRM modules and fields, and how businesses in different industries can bring their own workflows into CRM.

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Blog

What Is CRM Reporting? How to Analyze CRM Data

Learn what CRM reporting is, how to create custom reports, and how filtering, grouping, calculations, charts and AI-assisted analysis can help businesses understand CRM data.

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FAQ

What is CRM software?

CRM software helps businesses manage customer information, sales processes, conversations, tasks and other customer relationship activities through a centralized system.

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FAQ

What types of businesses can use CRM software?

Small, medium and large businesses that manage customers, sales processes, proposals, team coordination or customer communication can benefit from CRM software.

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FAQ

What is the difference between CRM software and Excel?

Excel focuses mainly on tables and data storage. A CRM connects customer data with activities, opportunities, tasks, communication history, permissions, automation and other operational processes.

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FAQ

Can I import my existing customer data into DinamikCRM?

Yes. Existing customer data can be prepared in a suitable format and imported into DinamikCRM. The most appropriate transfer method depends on the structure of your data.

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Latest Articles

Latest insights about CRM, sales and customer management.

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Blog

What Are Dynamic Modules? How to Build Custom CRM Modules

Learn what Dynamic Modules are, how to build custom CRM modules and fields, and how businesses in different industries can bring their own workflows into CRM.

View content

Blog

What Is CRM Reporting? How to Analyze CRM Data

Learn what CRM reporting is, how to create custom reports, and how filtering, grouping, calculations, charts and AI-assisted analysis can help businesses understand CRM data.

View content

Blog

What Is Order Management? How to Track the Order Process

Learn what order management is, how orders move from sales to delivery and how businesses can track customer orders more effectively.

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Frequently Asked Questions

Answers to frequently asked questions about DinamikCRM and CRM processes.

What is CRM software? What types of businesses can use CRM software? What is the difference between CRM software and Excel? Can I import my existing customer data into DinamikCRM? Can I try DinamikCRM for free? What is customer tracking software? Why use customer tracking software instead of Excel? Can I track customer interactions?

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