Privacy Policy

The purpose of this Privacy Policy is to determine the terms and conditions regarding the use of information and data shared with Dinamik360 Yazılım A.Ş. (“DinamikCRM”) by persons (“User(s)”) who register as members of our website located at www.dinamikcrm.com (“Site”).

DinamikCRM processes the personal data shared with it in accordance with applicable legislation as a “Data Controller” within the scope of Law No. 6698 on the Protection of Personal Data. Although the content added to the Site by the User is under the User's responsibility, DinamikCRM shall not use content transmitted to it electronically through the Site outside the purposes and scope set forth in the User Agreement and the Privacy Notice, nor shall it share such content with third parties. Within this scope, DinamikCRM undertakes to keep such content private and confidential, to treat this as an obligation of confidentiality, and to take all necessary measures and exercise due care to ensure and maintain confidentiality and to prevent unauthorized use of confidential information or disclosure thereof to third parties.

Use of Personal Information

Personal information may be used for the purpose of contacting the User or improving the User's experience on the Site, including maintenance and support relating to services, improvement of existing services, creation of new services and provision of personalized services. Such information may also be processed, stored and transferred to third parties for purposes including database creation, maintenance of memberships and carrying out other activities necessary for DinamikCRM to provide its services to the User.

DinamikCRM may anonymize the User's usage and transaction information on the Site and retain, process and transfer such information to its business partners for the period necessary for purposes including statistical evaluations, performance evaluations, marketing campaigns of the Company and its business partners, annual reports and similar reports.

Information requested from Users who respond to periodic or non-periodic surveys conducted through the Site and who consent to the processing of their personal information may be used by DinamikCRM for direct marketing to such persons, statistical analysis and database creation.

Sharing of Information

DinamikCRM may share information relating to the User with third parties where such sharing is required for the performance of obligations under the User Agreement, where information relating to users is duly requested by an authorized administrative or judicial authority for the purpose of conducting an investigation or inquiry in accordance with applicable legislation, or where disclosure is necessary to protect the rights or security of Users.

Technical Data and IP Address

DinamikCRM may, where necessary, identify and use Users' IP addresses for the purpose of identifying and resolving technical problems relating to the system. IP addresses may also be used to identify users in a general manner and to collect comprehensive demographic information.

Use of Location Data

The DinamikCRM mobile application may access your device's location data in order to facilitate the management of customer visits and sales activities by field teams and sales representatives.

Location data is used for the following purposes:

1. Automatically recording customer visits and meetings at the location where you are present,
2. Ensuring the accuracy of visit reports and carrying out reliable field management processes,
3. Reporting field activities based on location.

The application may request access to location data in the background for these purposes. This enables the application to automatically record the location of Users during customer visits and perform related verification processes.

Your location data is not shared with third parties and is used only for the field management and reporting processes described above. Users may grant or revoke location permissions at any time through their device settings.

Google User Data Disclosures

Requested OAuth Permissions (Scopes)

• https://www.googleapis.com/auth/contacts — View, create, update and delete Google Contacts
• https://www.googleapis.com/auth/calendar — View, create, update and delete Google Calendar events

Types of Data Accessed

• Contacts: first name, last name, email address, phone number, address, company, title, notes, labels/groups and photo.
• Calendar: event name, description, location, start/end time, attendees, reminders, recurrence rules, color information and Meet link.
• Technical metadata: OAuth tokens, synchronization identifiers (syncToken/etag) and minimal logs.

Use of Data

Your Google data is used solely to provide contact and calendar synchronization within DinamikCRM. It is not used for advertising or unrelated purposes.

Data Retention and Deletion

• Only contacts and events selected by you are stored in your DinamikCRM account.
• OAuth tokens are stored in encrypted form and are immediately deleted when you disable the integration.
• Google data that is not synchronized is never stored.

Data Sharing

Your Google user data is not sold to or shared with third parties. It may only be shared with subprocessors such as hosting providers under applicable data processing agreements.

User Control

• You may disable the Google integration at any time; doing so will immediately delete the relevant tokens.
• You may request deletion of your imported data through the application or by contacting us at destek@dinamikcrm.com .

Security

Industry-standard security measures are implemented, including TLS encryption in transit, encryption at rest, role-based access control and logging.

AI/ML Use

Google user data is not used to train artificial intelligence or machine learning models.

Compliance

All access and use fully comply with the Google API Services User Data Policy including the Limited Use requirements.

Commitment to Privacy and Data Security

DinamikCRM undertakes to protect the confidentiality of all User data and to act in accordance with applicable legal regulations.

For the purposes described above, the Company reserves the right to transfer relevant data to servers located anywhere in the world outside the country of residence of the User; such servers may belong to the Company, its affiliates or its subcontractors. The Site may contain links to other websites and applications, and DinamikCRM shall not be responsible for the privacy practices or content of such websites and applications.

Changes to this Policy

DinamikCRM may amend the provisions of this Privacy Policy at any time by publishing the revised version on the Site. Any amended provisions of the Privacy Policy shall become effective on the date they are published on the Site.