Scattered Customer Information
Keep company and contact information from becoming fragmented across files and individuals.
LOGISTICS CRM
Manage Customer and Sales Processes for Logistics Companies in One Place
Bring corporate customers, company contacts, sales opportunities, quotations and follow-up actions together in CRM. Make customer relationships in logistics more visible and sustainable.
Manage companies and multiple contacts within each company together
Track sales opportunities, quotations and conversation history
Keep follow-up tasks visible in the context of customers and opportunities
app.dinamikcrm.com
Logistics Sales Pipeline
Corporate customer and sales tracking
Active Processes
Customers
164
Opportunities
31
Quotations
18
Meeting
Atlas Dış Ticaret
New transportation request
Sales Team · Meeting
Nova Endüstri
Corporate customer meeting
Head Office · B2B
Quotation
Mavi Teknoloji
Quotation evaluation
Sales Opportunity · Quotation
Follow-up
Eksen Makine
Customer response
Follow-up · Next Action
Company
Contact
Sales Opportunity
Quotation
Follow-up
Customer History
CRM FOR LOGISTICS
Manage Commercial Customer Processes for Logistics Companies with CRM
Customer relationships in logistics rarely consist of a single conversation. Multiple contacts, quotations, opportunities and ongoing follow-ups need to be managed together within the same customer relationship.
See the customer relationship together with its commercial processes
Bring company records, contacts, conversations, quotations, sales opportunities and follow-up actions together in a shared customer history with DinamikCRM.
BRING SCATTERED PROCESSES TOGETHER
Eliminate Fragmentation in Logistics Sales Processes
When customer information, quotations and follow-ups remain with different people or tools, managing the complete customer relationship becomes difficult.
Multiple Customer Contacts
Manage different decision makers and contacts within the same corporate customer.
Invisible Sales Opportunities
Make the stage and next action of ongoing commercial opportunities visible.
Hard-to-Track Quotations
Track quotations together with the relevant customer and sales opportunity.
Missed Follow-ups
Plan callbacks, meetings and other sales actions with tasks.
Lost Customer History
Turn previous conversations and commercial interactions into shared customer memory.
Corporate Customer
Atlas Dış Ticaret
Active Customer
Contact
Ahmet Yılmaz
Sales Opportunity
Annual Transportation Agreement
Quotation
Under Evaluation
Next Action
Quotation Meeting
CORPORATE CUSTOMER MANAGEMENT
Manage Companies and Contacts Within the Same Customer Relationship
Manage corporate customers by company and connect contacts across purchasing, operations, management and other touchpoints to the same customer record.
Manage companies and multiple contacts within each company together
Bring conversation and sales history together on the customer record
Keep the next commercial action visible in customer context
SALES AND QUOTATION PROCESS
Turn Customer Conversations into Sales Opportunities and Quotations
Make every stage of the sales process visible in CRM, from the first commercial contact through quotation and subsequent follow-up.
Track potential business as sales opportunities
Associate quotations with the relevant customer and opportunity
Plan the next meeting and follow-up actions
Atlas Dış Ticaret
Customer communication history
Active Customer
Quotation evaluation meeting
Ahmet Yılmaz · Phone call
Today
Updated quotation sent
Sales opportunity · Quotation
Yesterday
Customer response received
Email · Sales team
Earlier
Follow-up task created
Next action · Sales
Earlier
CUSTOMER MEMORY
Turn Commercial Customer Conversations into Shared Team Memory
Bring phone calls, emails, quotations and follow-up actions into the customer history so relationships are not dependent on individual team members.
See previous customer conversations in one place
Connect quotation and opportunity history with the customer
Help new team members quickly understand customer history
TASKS AND FOLLOW-UP
Move Customer Follow-ups Beyond Personal Notes
Plan sales actions such as quotation follow-ups, customer calls and next meetings with tasks and make them visible across the team.
Associate follow-up tasks with customers
Make ownership and follow-up dates visible
Track completed and pending sales actions together
Sales Follow-ups
Planned customer actions
4
Follow up on quotation
Atlas Foreign Trade · Sales
Today
New customer meeting
Nova Industry · Meeting
Tomorrow
Share quotation revision
Mavi Technology · Quotation
This Week
Customer response
Eksen Machinery · Completed
Completed
WHO IS IT FOR?
For Logistics Companies Managing Corporate Customers and Sales Processes
DinamikCRM helps different logistics business models manage customer relationships and commercial sales processes within a shared CRM structure.
Road Freight Companies
Manage corporate customers, quotations and sales follow-ups centrally.
Warehousing and Logistics Services
Bring customer requests and commercial conversations together in customer history.
Ocean Freight Logistics
Track corporate customers, contacts and sales opportunities in one structure.
Air Freight Logistics
Make sales conversations, quotations and customer follow-ups visible across the team.
Freight Forwarders
Manage multiple customers and commercial opportunities through a structured sales pipeline.
3PL and Logistics Service Providers
Manage long-term B2B customer relationships, conversations and follow-up actions in CRM.
LOGISTICS CRM
Move Customer and Sales Processes Beyond Scattered Tools
Manage corporate customer information, sales opportunities, quotations and follow-ups in one shared workspace with DinamikCRM.
FREQUENTLY ASKED QUESTIONS
About Logistics CRM Software
What is logistics CRM?
Logistics CRM is a customer relationship management approach that helps logistics companies centrally manage corporate customers, contacts, sales opportunities, quotations, conversations and follow-up actions.
Why should logistics companies use CRM?
Corporate customer relationships can involve multiple contacts, quotations and follow-up actions. CRM helps keep this commercial information visible within a shared customer history.
Can logistics quotations be tracked with CRM?
Quotation processes can be associated with the relevant customer and sales opportunity, helping sales teams understand the commercial context of each quotation.
Can multiple contacts be managed under the same customer?
Yes. Different contacts within a corporate customer can be managed under the same company relationship and evaluated together with customer history.
How does logistics CRM help sales teams?
It helps make sales opportunities, conversations, quotations and next actions visible so sales teams can manage customer follow-up in a more structured way.
Is logistics CRM a fleet or vehicle tracking system?
No. In this use case, DinamikCRM focuses on customer relationships, sales opportunities, quotations, conversations and commercial follow-up processes.
Is logistics CRM suitable for small and medium-sized companies?
Logistics companies of different sizes that want to manage customer, opportunity and follow-up processes in a more structured way can benefit from a CRM approach.
Manage Logistics Customer and Sales Processes in One Place
Centralize customer relationships, sales opportunities, quotations and follow-up actions with DinamikCRM.