Does KOSGEB Support Software Investments? What Businesses Should Review

Businesses planning a software investment often ask whether KOSGEB supports software purchases, cloud software subscriptions or digital transformation projects.

There is no single answer that applies to every business or every software product. Different KOSGEB programs may include expenses related to software and digital transformation, but eligibility depends on the specific program, the business, the project and the current program rules.

For this reason, statements such as "KOSGEB pays for CRM software" or "every SME can receive software support" would be misleading.

Does KOSGEB Provide Software Support?

Certain KOSGEB support programs include software expenses among the costs that may be considered within the scope of the program.

However, KOSGEB does not offer one universal software grant that covers every software purchase made by every SME.

Each program has its own purpose, target businesses, sector requirements, project conditions and support mechanism.

What Is the SME Digital Transformation Support Program?

The KOSGEB SME Digital Transformation Support Program is designed to support digital transformation investments made by eligible small and medium-sized businesses.

Software and hardware expenses are among the expenditure categories included in the program.

This does not mean that a business becomes eligible simply because it wants to purchase software.

The program includes conditions relating to factors such as business size, sector, financial indicators and digital transformation assessment.

According to the current program information, the program is aimed at eligible small and medium-sized businesses operating in the manufacturing sector.

Businesses should review the latest eligibility requirements and program conditions on the official KOSGEB SME Digital Transformation Support Program page .

Software Expenses Under the Capacity Development Support Program

Another KOSGEB program that may be relevant to software investments is the Capacity Development Support Program.

Current KOSGEB program documentation defines software expenses such as software license fees, cloud access fees and time-limited software license usage fees.

It is important to understand the support mechanism correctly.

The program should not be interpreted as a general grant that automatically reimburses a percentage of every software invoice.

Under the current rules, the support mechanism relates to the interest or profit-share cost of eligible financing used for qualifying software expenses, subject to the business meeting the relevant program conditions.

Current program details and application requirements are available on the official KOSGEB Capacity Development Support Program page .

Can Cloud Software and SaaS Expenses Be Supported?

Cloud software is widely used for CRM, ERP, sales management, customer service, work tracking and many other business processes.

Some current KOSGEB program documents explicitly refer to cloud access fees within the definition of eligible software expenses.

This does not mean that every SaaS subscription automatically qualifies for support.

The relationship between the software and the supported project, the type of expense, the eligibility of the business and the current program rules all need to be considered.

Is There a Specific KOSGEB CRM Support Program?

It would not be accurate to say that KOSGEB has a separate, universal "CRM support" program for all businesses.

CRM software may potentially form part of a broader digital transformation or capacity development project, but whether a CRM-related expense is accepted depends on the relevant program and project evaluation.

Businesses should therefore start with the process they want to improve rather than with the assumption that a particular CRM product will automatically qualify.

A CRM investment may relate to needs such as:

• Centralizing customer information
• Tracking sales opportunities
• Digitalizing proposal and sales processes
• Managing tasks and activities
• Managing customer service processes
• Reporting and performance tracking
• Integrating different business systems

Should You Choose the Software or the Support Program First?

Building a digital transformation project only around an available support program may not be the most effective starting point.

The first step should be identifying the actual business need.

For example, a company may need to solve problems such as customer information being stored in separate spreadsheets, sales opportunities being difficult to track or teams lacking a shared customer history.

Once the required improvement is clear, the business can then investigate whether the planned investment may relate to an available public support program.

What Should Businesses Check When Reviewing KOSGEB Support?

Businesses should look beyond the headline support amount and review the full set of program conditions.

• Which industries are eligible?
• Are there requirements related to company size?
• Is a project or investment plan required?
• Is a digital maturity assessment required?
• How are software expenses defined?
• Is the support a grant, reimbursement or financing-related support?
• Is the application period currently open?
• Are there rules about when purchases can be made?

These conditions may change over time, so businesses should always review the current official KOSGEB program page and applicable program documents before making an investment or submitting an application.

Are There Other Digital Transformation Support Programs in Türkiye?

KOSGEB programs are only one part of the broader public support landscape that businesses may consider when planning digital transformation or software investments.

Different programs may become relevant depending on factors such as the company's industry, size, export activities and planned investment.

For a broader overview, visit our Digital Transformation Support Programs guide.

What Should Businesses Planning a CRM Investment Do?

The first step in a CRM investment should be defining the business problem the software is expected to solve.

Once requirements such as customer management, sales tracking, work tracking, automation or reporting are clear, businesses can evaluate suitable CRM solutions.

Learn more about the selection process in our How to Choose a CRM guide.

You can also explore DinamikCRM's approach to customer, sales and business process management on our CRM Software page.

Frequently Asked Questions

Does KOSGEB support every software purchase?

No. Whether a software expense can be supported depends on the specific program, the eligibility of the business and the conditions of the supported project or investment.

Does KOSGEB support cloud software?

Some current KOSGEB program documents include cloud access fees within the definition of software expenses. This does not mean that every cloud software subscription automatically qualifies.

Can CRM software qualify for KOSGEB support?

It cannot be assumed that CRM software automatically qualifies. Eligibility depends on how the CRM investment relates to the relevant program, project and current evaluation criteria.

Should software be purchased before applying?

Different programs may have specific rules relating to purchase dates, project periods and eligible expenses. Businesses should review the applicable program rules before making any purchase.

Where can businesses find the most current KOSGEB information?

The primary sources are KOSGEB's official website and the latest official program guidelines and implementation documents.

Conclusion

Some KOSGEB programs include expenses related to software and digital transformation. However, these programs should not be described as a universal software purchase grant available to every business.

A more practical approach is to define the company's digital transformation needs first and then investigate which current support programs may be relevant to the planned investment.

To explore different programs together, visit our Digital Transformation Support Programs page.

Important: Program scope, eligibility criteria, application periods and implementation rules may change over time. This content is provided for general informational purposes only. Please refer to official KOSGEB sources for current and binding information. DinamikCRM does not guarantee that any business, software product or service will qualify for public support.